Chromebook Information

CHROMEBOOK & SOFTWARE HELP

CHROMEBOOKS FOR 9TH GRADE STUDENTS
8th grade families, Did you miss the opportunity to drop-off your Chromebook and pick up your 9th grade device?  Fill out this form to have someone contact you and arrange a time.
 
 
STUDENT CHROMEBOOK ISSUES
If the Chromebook is having issues, please power it off and turn it back on - not put it to sleep, but completely power it fully off and back on.  Oftentimes a reboot fixes small issues. If the device is still having issues or won't power on, parents or secondary-age students, please call 360-829-5564 7:30 am - 2 pm M-F.  Look at this trouble-shooting document to solve some common issues that come up once in awhile. Other issues this phone line will assist with are broken screens, stolen and dead devices, and glitchiness that is preventing learning. 


ATTENTION: In accordance with the Washington State Governor's Proclamation of a Stay at Home Order for COVID19 no technicians or other tech staff will be physically coming to sites and no staff or parents should come on any campus for Chromebook help without an appointment. Hardware related issues that can't be handled over the phone will be evaluated to see if a physical touch is necessary.

STUDENT SOFTWARE LOGIN ISSUES 
Please talk with your teacher to ensure that the correct login and password format is being used.  Let your teacher know specifically what is being typed in. We have many softwares and some are set up slightly differently and differently for different grade levels. This includes Chromebook logins.  If the teacher is unable to assist, they will have someone call you back to assist further. 

CHROMEBOOK CURFEW HOURS
The White River student Chromebooks have certain hours that they can be used.  This encourages good sleep habits and discourages mischief. High school Chromebooks are accessible 5 a.m. to midnight.  Second- eighth-grade accessible hours are 5 a.m. to 10 p.m.  If you are finding that the Chromebook locks outside of these hours, check the time and date when the Chromebook unlocks again.  Likely, the time on the clock somehow became incorrect.

WEEKLY INTERNET USE REPORTS
Weekly on Sundays, parents will receive an email from Relay with a report on the internet usage for their student.  This report will describe the student’s online Chromebook usage for the week. It provides information on which websites they have visited, searched for and how long they were on the internet.  
 
 

HOME INTERNET

CONNECTING YOUR CHROMEBOOK TO YOUR HOME WIRELESS NETWORK
Chromebooks must be connected to a home wireless system to access the Internet. Internet access is necessary to use Google Classroom and other Google applications.  Watch this video to learn how to connect your Chromebook to a non White River wireless network.
 
 
INTERNET ACCESS / WIFI HOTSPOTS
We have purchased 200 hotspots to provide to families without Internet so students can engage in learning and online lessons.  Please let your school principal know if you do not have access to the Internet in your home.  The TMobile hotspot provides internet to a district Chromebook.  Look at these documents for hot-spot set-up and trouble-shooting information.
 
If you desire internet for your home, please consider checking and applying to see if you qualify for Comcast COVID-19 Emergency internet.
 
You can also look for a free hotspot near you by looking up your address on this site. 

When you initially connect to “xfinitywifi,” a sign-in page will appear. If a sign-in page does not appear automatically, open your browser and navigate to a website such as www.xfinity.com. You will be redirected to the sign-in page.

  1. On the sign in page, look for the “I don’t have an XFINITY account” section. (Please note that not all locations offer guest access.)
  2. Follow the on-screen prompts.

 

 

HELPFUL VIDEOS ABOUT SOFTWARE FOR CONTINUED LEARNING

GOOGLE CLASSROOM NEED TO KNOWS
To view your child's progress on assignments in Google classroom, please have your child log into Google Classroom and show you around.  Watch this video, recorded from a student's view, to learn how Google Classroom works. (how to navigate between classes, view what assignment(s) is due next, how to view and turn in assignments, the calendar, etc).
GOOGLE CLASSROOM VS GOOGLE DRIVE 
Google Drive is the online cloud creation and storage place for Google Documents and other files.  Google Classroom is the one-stop online site for teachers 2nd-12th to assign, collect, and grade student work, hold online class discussions, post information resources, and link to information. All White River Students have Google logins that allow the students to access Google Drive and Google Classroom.  Watch this video to view the difference between Google Classroom and Google Drive and learn how they can work together.
HOW TO LOG INTO GOOGLE CLASSROOM ON A HOME LAPTOP OR COMPUTER
A Chromebook has a short-cut for Google Classroom.  Your home laptop or desktop computer can also be used to access Google Classroom.  Go to classroom.google.com and watch this video to learn how to log in.  The login address must be fully typed out when you aren't on a Chromebook.
 
ADDING GOOGLE CLASSROOM TO A SMART PHONE OR TABLET
The Google Classroom app is available for the iPhone, iPad, Android phones, and Android tablets. Open your iPhone or Android Play store and watch this video.  Contact your teacher if you have forgotten your login information for Google Classroom.
HOW TO USE GOOGLE CLASSROOM ON A SMART PHONE OR TABLET
After downloading the Google Classroom app from the phone's app store, students can view their Google Classroom courses and submit assignments from a mobile device.  Watch this video to learn more about how that can be done.