CHROMEBOOK & SOFTWARE HELP
ATTENTION: In accordance with the Washington State Governor's Proclamation of a Stay at Home Order for COVID19 no technicians or other tech staff will be physically coming to sites and no staff or parents should come on any campus for Chromebook help without an appointment. Hardware related issues that can't be handled over the phone will be evaluated to see if a physical touch is necessary.
STUDENT SOFTWARE LOGIN ISSUES
Please talk with your teacher to ensure that the correct login and password format is being used. Let your teacher know specifically what is being typed in. We have many softwares and some are set up slightly differently and differently for different grade levels. This includes Chromebook logins. If the teacher is unable to assist, they will have someone call you back to assist further.
CHROMEBOOK CURFEW HOURS
The White River student Chromebooks have certain hours that they can be used. This encourages good sleep habits and discourages mischief. High school Chromebooks are accessible 5 a.m. to midnight. Second- eighth-grade accessible hours are 5 a.m. to 10 p.m. If you are finding that the Chromebook locks outside of these hours, check the time and date when the Chromebook unlocks again. Likely, the time on the clock somehow became incorrect.
When you initially connect to “xfinitywifi,” a sign-in page will appear. If a sign-in page does not appear automatically, open your browser and navigate to a website such as www.xfinity.com. You will be redirected to the sign-in page.
- On the sign in page, look for the “I don’t have an XFINITY account” section. (Please note that not all locations offer guest access.)
- Follow the on-screen prompts.
HELPFUL VIDEOS ABOUT SOFTWARE FOR CONTINUED LEARNING
To view your child's progress on assignments in Google classroom, please have your child log into Google Classroom and show you around. Watch this video, recorded from a student's view, to learn how Google Classroom works. (how to navigate between classes, view what assignment(s) is due next, how to view and turn in assignments, the calendar, etc).
The Google Classroom app is available for the iPhone, iPad, Android phones, and Android tablets. Open your iPhone or Android Play store and watch this video. Contact your teacher if you have forgotten your login information for Google Classroom.