Transportation » Transportation FAQ's

Transportation FAQ's

Elink Information
How do I find out my child’s bus stop information? Check out Elink! Elink is a new tool for families to access individual student transportation information. Families will input their address and student grade level to determine bus route number, bus stop location and bus stop times. The WRSD Transportation website includes log in information and other details. Elink is available starting on August 28, 2024.
 
Where do I find the Elink login?
Link to WRSD Transportation Website
 
Do I need a password and username to log in?
Elink login information is generic. Information is on our website.
 
What if there is no bus route information when I enter my address?
Please call the main office at your child’s school to confirm information. 
 
Temporary Changes to My Child’s Daily Route
What if my child needs to stop at a different place on a different day, for example, a student takes the bus to grandma’s house only on Tuesday?
Families may enter one regular AM address and/or one regular PM address. These addresses apply to the student’s Monday thru Friday schedule. We are unable to accommodate a deviation to this schedule in our WRSD transportation system. Contact your child’s school for any temporary changes to the regular route.
 
WRSD Bus Stop Location Change Request Form
What is the procedure if I think a bus stop location needs to be changed?
A form for requesting a review of a specific bus stop is available on our main website.  Each request is reviewed individually and considered carefully. Routing decisions are based on multiple factors and requests may be denied based on Safety Route Guidelines issued by the State. Every effort will be made to respond to requests within two weeks of receipt by the Transportation Department.
 
I’ve Moved and Have a New Address
Who should I contact to report a change of address or telephone number?
Changes in either address or telephone number need to be initiated at your child’s school.
 
Riding the Bus
What are the expectations when riding the bus?
Follow WRSD Transportation rules to ride the bus. Be safe, respectful, and responsible as we are all in this together! Click here to see the bus expectations. (Scroll down to see the bus expectations matrix)
 
How many students do the buses hold? 
The capacity of a bus is determined by the age group (and size) of the students on board.  Additionally, we have several different sizes of buses.  So for instance, a bus may be considered full to capacity with 78 elementary students, but only 55 secondary students.  Other buses may have a larger or smaller capacity based on the number of seats.  State regulations determine what the capacity of each bus is. 

When should my child be at my bus stop? 
Please always be 5-10 minutes early to the bus stop. The first few days of school may take longer than normal - your patience is appreciated!
 
If my child’s bus is late, what should I do? 
If it is within the first week of school, some delays may occur. Typically, wait 5-10 minutes, then call our transportation office. 
 
I have a preschooler or kindergartner and am concerned about what is done on the bus to make sure they will be safe.
Kindergartners will be seated in the first rows of the bus so the driver can keep an eye on them, and make sure they get off at their correct stop.  A parent or guardian must be present for a preschool and kindergartner to get off the bus. If there is no one at the stop to meet the kindergartner, the driver will return them to their home school where they can be picked up by a parent or other designated person.  We take the safety of all of our students, but especially our youngest students, very seriously.
 
Contact Us
Where do I call if I have more questions?
The phone number for White River’s Transportation Center is 360-829-3361.